INTRODUCTION
These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Client", "User", "you", or "your") and Ashco Investment Limited, a duly incorporated company ("Ashco Investment", "Company", "we", "us", or "our"), governing your access to and use of our website, online platform, mobile applications, and all associated real estate services (collectively referred to as the "Services").
By accessing our website, creating an account, submitting a reservation, executing a purchase agreement, or enrolling in any membership programme, you acknowledge that you have carefully read, fully understood, and unconditionally agreed to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to any part of these Terms, you must immediately discontinue your use of our Services.
Ashco Investment reserves the right to update, modify, or replace any part of these Terms at its sole discretion. All amendments will be posted on this page with a revised effective date. It is your responsibility to review these Terms periodically. Continued use of our Services following any modification constitutes your acceptance of the updated Terms.
To access and use our Services, you must be at least eighteen (18) years of age. By using our Services, you represent and warrant that you meet this age requirement. We reserve the right to request proof of age at any time and to suspend or terminate accounts where this requirement has not been met.
You must possess full legal capacity to enter into binding contractual obligations under the laws of your jurisdiction. Persons who are legally prohibited from entering into contracts — including those under guardianship, receivership, or subject to bankruptcy proceedings — may not use our Services without the written consent and involvement of their legal representatives.
You agree that all information you provide to Ashco Investment — whether during registration, KYC verification, reservation, or any other process — is accurate, truthful, complete, and current. Misrepresentation of information shall constitute grounds for immediate termination of your account and may result in legal action.
To access certain features of our platform — including property reservations, membership dashboards, contract management, and payment tracking — you must register for an account. During registration, you will be required to provide your full legal name, a valid email address, a secure password, and any other information deemed necessary by the Company.
You are solely responsible for maintaining the confidentiality of your account credentials, including your password. You agree not to share your login details with any third party. You must notify us immediately at the earliest opportunity upon becoming aware of any unauthorised access to or use of your account. Ashco Invest will not be held liable for any loss or damage arising from your failure to comply with this security obligation.
We reserve the right, at our sole discretion, to suspend, restrict, or permanently terminate your account without prior notice in the event that:
Termination of your account does not extinguish any financial obligations you may have incurred prior to termination.
All property listings, descriptions, pricing information, images, and related content published on our platform are provided strictly for informational purposes. While we make every reasonable effort to ensure the accuracy, completeness, and currency of this information, Ashco Investment does not warrant or guarantee that any listing is free from error, omission, or inaccuracy. Property prices, availability, and specifications are subject to change without prior notice.
Nothing contained in any property listing, article, blog post, or communication from Ashco Investment constitutes financial, investment, tax, or legal advice. You are solely responsible for conducting your own due diligence and seeking independent professional advice before making any property purchase decision. Ashco Investment accepts no liability for decisions made on the basis of information published on our platform.
Certain properties listed on our platform may be sourced from third-party agencies or developers. Ashco Investment does not independently verify all information provided by third parties and expressly disclaims liability for the accuracy of such listings.
Submitting a reservation request through our platform does not, in and of itself, create a binding contractual obligation on the part of either party. A reservation is considered confirmed only upon the following conditions being satisfied:
Reservation deposits are required to secure a property plot or unit pending the execution of the Purchase Agreement. The amount of the reservation deposit shall be as communicated at the time of reservation and will be applied toward the total purchase price upon execution of the agreement.
If a Client cancels a reservation prior to the execution of the Purchase Agreement, the reservation deposit may be forfeited in whole or in part, subject to the terms communicated at the time of reservation. Cancellations must be submitted in writing to our Client Services team. Ashco Investment reserves the right to re-list any reserved property upon cancellation.
The Purchase Agreement executed between the Client and Ashco Investment constitutes the primary binding legal document governing the sale and purchase of a property. In the event of any conflict between these Terms and the Purchase Agreement, the provisions of the Purchase Agreement shall prevail to the extent of such conflict.
Ashco Investment supports the execution of contracts via electronic signature. You acknowledge and agree that an electronic signature applied through our platform carries the same legal force and effect as a handwritten signature, in accordance with applicable electronic transactions legislation.
Upon execution of your Purchase Agreement, a digitally signed copy will be made available for download through your member portal and sent to your registered email address. It is your responsibility to retain a copy of all executed documents for your personal records.
All payments must be made in strict accordance with the payment schedule outlined in your Purchase Agreement or payment plan. Payment amounts, due dates, and accepted payment methods are set out in your agreement and communicated through your member portal.
Failure to make a payment by its due date may result in the following consequences:
Clients who are experiencing genuine financial hardship may apply for a payment pause through their member portal. Payment pause requests are subject to management review and approval at the Company's sole discretion. An approved pause does not waive, cancel, or reduce the Client's total payment obligation; outstanding amounts shall continue to accrue and must be satisfied in accordance with any revised schedule agreed upon.
All payments made in connection with a confirmed Purchase Agreement are non-refundable except as expressly provided in the Purchase Agreement or required by applicable law. Reservation deposits are non-refundable upon cancellation after the reservation has been confirmed.
Ashco Invest accepts payments via the methods specified on the platform, which may include bank transfer, mobile money, and card payments processed through approved third-party payment gateways. The Company does not store card details on its servers. All payment transactions are subject to the terms and conditions of the relevant payment processor.
In compliance with applicable anti-money laundering (AML), counter-terrorism financing (CTF), and Know Your Customer (KYC) legislation, all Clients are required to complete an identity verification process before a Purchase Agreement can be executed and any title deed transfer process can be initiated.
You agree to provide, upon request, any of the following documents as part of the KYC process:
Ashco Investment reserves the right to approve, reject, or request additional information in connection with any KYC submission. A rejection or request for further information will be communicated to the Client in writing. Failure to complete KYC verification within a reasonable period may result in the suspension of your transaction.
KYC documentation will be retained by Ashco Investment for the period required by applicable law, following which it will be securely disposed of in accordance with our data retention policy.
Ashco Investment offers Corporate Membership programmes across multiple tiers, each carrying distinct benefits, facilities, and subscription fee structures. Membership tiers are described on our platform and are subject to availability.
Corporate membership subscription fees are billed on a monthly basis. All fees are non-refundable once a billing cycle has commenced. Members acknowledge that subscription fees are payable regardless of the frequency with which they utilise membership benefits during any given period.
Benefits associated with each membership tier — including but not limited to access to exclusive developments, preferential pricing, meeting facilities, and investment reports — are provided subject to availability and may be modified by the Company upon thirty (30) days' written notice to active members.
Members may cancel their Corporate Membership by providing written notice to the Company. Cancellation will take effect at the end of the current billing period. No refund will be issued for the remaining days in the final billing period. Upon cancellation, access to all membership benefits will cease at the end of the billing period.
Ashco Investment reserves the right to immediately terminate a Corporate Membership — without refund of any subscription amounts — if a member:
All content published on our platform — including but not limited to text, articles, marketing materials, photographs, graphics, logos, trademarks, service marks, property data, software, and user interface designs — is the exclusive intellectual property of Ashco Investment Limited or its licensors and is protected under applicable copyright, trademark, and intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use our platform solely for your personal, non-commercial purposes in connection with our Services. This licence does not extend to the reproduction, duplication, copying, reselling, redistribution, or exploitation of any content for commercial purposes.
You must not, without our express prior written consent:
In connection with your use of our Services, you agree that you will not:
Our Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. Ashco Invest expressly disclaims all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.
To the fullest extent permitted by applicable law, Ashco Investment, its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or in connection with your use of, or inability to use, our Services. This includes, without limitation:
In no event shall the Company's total aggregate liability to you for any and all claims arising out of or related to your use of the Services exceed the total amount you have paid to Ashco Investment in the twelve (12) months immediately preceding the event giving rise to the claim.
You agree to indemnify, defend, and hold harmless Ashco Investment Limited and its directors, officers, employees, affiliates, agents, and licensors from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:
Ashco Investment is committed to protecting the privacy and personal data of all Clients. Our collection, use, storage, and processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference. By using our Services, you consent to the processing of your personal data as described in our Privacy Policy. You have the right to access, correct, and request the deletion of your personal data, subject to applicable legal obligations. Data subject requests may be submitted to our designated Data Protection Officer.
Our platform may contain links to third-party websites, services, and payment processors. These links are provided for your convenience only. Ashco Investment does not endorse, control, or assume any responsibility for the content, privacy practices, or terms of any third-party website or service. Your use of third-party services is governed solely by the terms and conditions of those third parties. We recommend that you review the applicable terms before engaging with any third-party service.
Ashco Investment shall not be held liable for any delay or failure in performance of its obligations under these Terms or any Purchase Agreement where such delay or failure results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, war, civil unrest, fire, flood, power failures, or failures of third-party service providers. In the event of a force majeure, Ashco Investment will notify affected Clients as soon as reasonably practicable and will use reasonable efforts to resume normal operations.
These Terms and any dispute or claim arising out of or in connection with them — whether contractual or non-contractual — shall be governed by and construed in accordance with the laws of the Republic of Kenya, without regard to its conflict of law provisions.
In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or validity thereof, the parties agree to first attempt to resolve the matter amicably through good-faith negotiations within thirty (30) days of one party notifying the other in writing of the dispute.
If the dispute cannot be resolved through negotiation, either party may refer the matter to mediation administered by a mutually agreed mediator. If mediation fails to produce a resolution, the dispute shall be submitted to the exclusive jurisdiction of the competent courts of Nairobi, Kenya.
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be severed from the remainder of these Terms, which shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable, in a manner consistent with the original intent of the parties.
These Terms, together with the Privacy Policy and any Purchase Agreement or Membership Agreement executed between you and Ashco Investment, constitute the entire agreement between you and the Company with respect to the subject matter herein and supersede all prior negotiations, understandings, representations, and agreements, whether oral or written.
No failure or delay by Ashco Investment in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof. A single or partial exercise of any right shall not preclude any other or further exercise of that right or the exercise of any other right.
If you have any questions, concerns, or requests in connection with these Terms and Conditions, please contact our legal and compliance team using the details below:
Ashco Investment Limited
Legal & Compliance Department
Email: legal@ashcoinvest.com
Phone: As listed on our website
Address: As listed on our official correspondence
We aim to respond to all formal enquiries within five (5) business days.
Effective Date: 1 January 2025 | Last Updated: 21 March 2026
Ashco Investment Limited reserves all rights not expressly granted herein.